James Flanick, RPh, MBA
Chief Operating Officer
James (Jay) Flanick is a Senior Pharmacy Leader with over 25 years experience in development, implementation and management of strategic and tactical solutions for the Specialty Pharmacy & PBM/ Mail Service Industry.
Jay’s experience spans pharmacy and general operations management from small to large scale multi-site settings. Background includes start-up, turnaround, and fast growth situations in locations from 15 to over 1000 employees.
In 2006, Jay joined Aetna Pharmacy Management as SVP for Business Strategy and Operations for the Aetna Fulfillment Division (Aetna Home Delivery and Aetna Specialty Pharmacy) with P&L responsibility for $2.9B division with 3 Operating sites in Florida and Missouri.
Jay led a wide variety of business functions including senior leadership of business turnaround, pharmaceutical contracting/procurement, Payor & Manufacturer Relations, IT/systems, quality and process improvement, clinical programs and business development for both Aetna Specialty Pharmacy and Aetna Rx Home Delivery.
Recognized as primary source for integrated strategic pricing and plan design decision making for entire division, Jay was instrumental in developing unique specialty pharmacy strategies with payors, employer groups, and trusts/unions, as well as leading negotiations with manufacturers and wholesalers for access to limited distribution products.
Prior to Aetna, Jay was the COO for National Medical Health Card (NMHC) where he spearheaded the design & opening of the new mail service/specialty division of NMHC PBM parent company specializing in mid-market segment. Jay developed and implemented company strategy and growth initiatives such as customer service, acquisition, pricing/rebates, marketing and sales strategy. Involved in contract pricing/margin analysis/RFP response generation and integration of pricing strategy with core PBM via use of integrated pricing/plan design models.
Earlier in his career, Jay also spent over 10 years with Medco in increasing responsibility, ultimately serving as the Vice President/General Manager of their largest site in Dallas, TX, processing over 300,000 RX a week. Direct reports included Operations, Professional Practices, Human Resources, Customer Service, Finance/Payables, Inventory, MIS/IT, Budgeting/Forecasting and Safety/Security. Medco also relied on Jay to lead critical company projects including Front End redesign, NDP automation project in Las Vegas, Systemed pharmacy acquisition, Alpha imaging, Work Environment and Mark of a Leader training sessions for director/manager/supervisor staff.
Jay obtained his BS Pharmacy from The Ohio State University and an MBA from the University of Dayton. He holds active pharmacist licenses in Texas, Florida, Ohio and Pennsylvania and is a Member of PCMA Board of Governors for Specialty Pharmacy.
Jay is a frequent speaker and thought leader on best practices across all areas of pharmacy.