Manager, Specialty Operations
Nicole (Nicky) Felty has over 28 years of experience working in PBM, Specialty Pharmacy, and Billing and Reimbursement. Nicole was hired by CSI Specialty Group to provide Payor and Reimbursement-related expertise, including Front-End Operations.
Prior to joining the CSI team, Nicky worked with industry leaders such as Aerotek, Express Scripts, Prime Therapeutics, United Healthcare, as well as Humana Military, and Pennsylvania Employees Benefit Trust Fund.
Nicole’s extensive background has equipped her with a working and proficient knowledge that makes her a Subject Matter Expert with all things related to Claims Processing, Data Integrity Analyzing, COBRA Administration Analyzing, and Eligibility Verification. She has also developed and established proficiency in overall Quality Assurance, Insurance Payor processing, Price Auditing, Software Quality Assurance testing, Accounting and Billing, and Reimbursement.