On the third and last installment of CSI’s Roadmap to Starting a Specialty Pharmacy, we discuss how to continue the journey with accreditation and excellent customer service.
Keep Your Journey Going With Accreditation
Accreditation by a governing body in the industry establishes a standard of care for patients, so accreditation signifies to payers and drug manufacturers that your business is capable of providing care according to the standards. Accreditation instills confidence and makes your business more marketable.
Currently, four accrediting bodies exist—Accreditation Commission for Health Care (ACHC); American Accreditation HealthCare Commission, Inc., also known as URAC; Center for Pharmacy Practice Accreditation (CPPA); and Joint Commission. To determine which accreditation you should seek first, consult the payers in your market, and seek their preferred accreditation.
- ACHC is patient focused and a great first accreditation + URAC is currently the preferred standard among many payers
- Joint Commission is the most well known and established
- CPPA is relatively new but likely to be more in line with health system standards
In most cases, depending on which certification you choose, getting accredited can take from 6 months to 2 years.
Continue Beyond Your Original Destination with Consistently Excellent Service
To ensure that your specialty pharmacy is among those with which patients, prescribers, payers and other stakeholders are satisfied, you have to learn what they want and need and then customize your service to consistently meet those needs. You also have to:
- be able to adjust to accommodate increases in demand
- prove that you care about those you are serving
- demonstrate that you are committed to patient care
- ensure that you and your employees serve above and beyond the basic minimum standard of care
- continue to develop and nurture relationships to build your business
- pick the right partners to ensure your success!
This road-map will ensure you know the steps you need to archive success in specialty pharmacy.
This is the last installment of a three part Roadmap to Starting a Specialty Pharmacy. Catch up on the previous installments: